Payment, Shipping, Returns & Refunds
1. accepted payment methods:
- Payment via PayPal (PayPal, Direct debit, Credit card)
- Instant Bank Transfer
- Amazon Pay (from 30€ order value, only in Germany)
Prices incl. VAT plus shipping costs
Switzerland: Delivery to Switzerland may result in additional customs duties, taxes or fees to be paid by the customer to the local customs or tax authorities. Prices without German VAT.
If you have any questions, please find our contact details in the Legal notice.
2. shipping conditions
Delivery is within Germany and the following countries (EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus. Others on request. Shipping costs (including VAT)
Delivery is within Switzerland (Non EU).
Domestic deliveries (Germany):
Goods shipment up to 0,5kg:
- 2,40€ shipping rate
DHL Package:
- 6,90€ shipping rate
- from 100€ free shipping
Deliveries to the European Union (EU):
We calculate shipping costs to the European Union as follows:
- up to 1kg 15,95€
- up to 5kg 22,95€
- up to 10kg 29,95€
- up to 15kg 36,95€
- up to 31kg on request
Deliveries to Switzerland:
We calculate the shipping cost (Prices without German VAT.) to Switzerland as follows:
- up to 1kg 19,90€
- up to 5kg 26,90€
- up to 10kg 33,90€
- up to 15kg 39,90€
- up to 31kg on request
Delivery of vouchers:
For vouchers, which are sent by e-mail, there are no shipping costs.
Delivery times
As far as in the respective offer no other period is indicated, delivery of the products takes place in the inland (Germany) within 5 days, with foreign supplies within 7 days after conclusion of a contract (with agreed upon pre-payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
3. return & refund
Return periods
In addition to the legal right of withdrawal, Manuyoo GmbH grants you a right of return for all purchases of goods, except food and drinks, for a total of 14 days from receipt of the goods.
This regulation does not apply to purchase vouchers. Condition for the exercise of the right of return is that you have tried the goods and return the goods to us complete, in their original condition intact, clean and without damage in the original sales packaging.
General information about returns
- The cost of returning the goods within Germany will be covered by Manuyoo GmbH.
- Direct costs of returning goods from countries outside of Germany will be payed by the buyer.
- The return shipping costs for returns from non-EU countries (e.g. Switzerland) is 20€. This amount will be deducted from the credit amount.
- The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please send us the goods back complete and with the original packaging.
Please send returns to:
Manuyoo GmbH, Jan-Marc Lischka, Iltisfang 5, 14532 Kleinmachnow, Germany, phone: +49 172 2658390
You will find the link to create the return label in the order receipt confirmation you received from Manuyoo. Please enter your order number in the customer reference field.
Refund of a return shipment
As soon as we have received your return, we will promptly refund you the corresponding amount on the payment method you used for your purchase.